Our six-step consultative process is as follows:
Step 1 – Listen and Learn: We meet with you to listen and learn about your business objectives—and to fully understand how your current voice and data services are being utilized, as well as any shortcomings that may be present. We also take the time to learn what your preferences and priorities are, as well as your projected growth plans. Understanding your future needs enables us to design a scalable solution—tailored to your organization.
Step 2 – Research and Design: Once we fully understand your business goals we begin a thorough review of your current Telecom network, providers, contracts, billing, and circuit utilization. We then perform all the necessary research to ensure that all of your requirements are met in the design of your solution.
Step 3 – Obtain Quotes: After your network design has been optimized, we facilitate the entire RFQ/RFP process to make certain that all quotes conform to the requirements of your network. Being Authorized Agents allows us to obtain the best rates from the Telecom providers, and they are made aware that we are administering the competitive quoting process on your behalf. The key to obtaining the best rates is leverage—and Goodwin Consulting's purchasing power enables our leverage to work for you. This is just another example of how Goodwin Consulting delivers superior value for your business or organization.
Step 4 – Solution Presentation: Following our comprehensive quoting process, we present you with an expert comparison of solutions from multiple providers. Our presentation generally includes the following options:
- Solution (A) – The most cost-effective.
- Solution (B) – The most comprehensive—providing the highest level of network uptime, business-continuity, and disaster-recovery.
- Solution (C) – An intelligent compromise between cost, performance, and network uptime.
We help you weigh the advantages and disadvantages of each solution, and aid you in making the best choice for your organization.
Step 5 – Procurement and Implementation: Once a solution has been selected, we work with the new provider(s) to create your customer orders, and ensure that all the order details match your requirements. Next we meet with you to walk you through each customer order as they are executed. We then coordinate with the best resources at the selected provider(s) to make certain that your orders flow smoothly in their systems, and are installed in a timely manner. We track your orders with scheduled updates to help eliminate any delays.
Step 6 – Ongoing Portfolio Management: Our commitment to being your single point-of-contact and maintaining a long-term relationship does not end after implementation. We provide ongoing management of your complete Telecom portfolio including:
- Billing Audits and Disputes
- Contract Compliance
- Escalation Management
- Expiration Dates
- Future Upgrades
- Implementation Management
- Inventory Consolidation
- Moves, Adds, & Changes
- Network Diagrams
- Projected Growth Plans
- Updates on Emerging Technologies
- Utilization Studies from all your providers
You can count on your partnership with Goodwin Consulting year after year. Goodwin Consulting delivers unmatched customer service and we are always here to help.
